Frequently Asked Questions
How do I check the availability of items for a certain date?
If you already know your event date and want to see which items are available for that specific day, it is easy! Simply choose the 5-day rental period that works best for your dates at the top of the "Rentals" page to see what's available. You will also be asked to choose pick-up and drop-off times. We know that you might not be sure what your schedule will look like for your event dates. If you would like to change your pickup or drop-off times, please email us at firstname.lastname@example.org.
Can I see the items in person?
Of course! Our hours are by appointment only, so we ask that you contact us to schedule an opportunity to view the items you are interested in – please email your list to us at email@example.com. We will set up a convenient appointment time for you and your items will be brought out of storage to show you based upon availability.
What if I need more than a 5 day rental period?
Should you need the items a bit longer, please contact us and we will try to accommodate your request with a rental period that meets your specific needs. This will be based on availability of your chosen items.
What if I change my mind? Can I make changes to my existing rental?
We are happy to update your order as you refine your vision and will work with you to find the perfect items for your occasion. Please email us at firstname.lastname@example.org and we will take care of everything.
What are your cancellation and change policies?
We understand that sometimes "life happens" and you may have to make unexpected or last minute changes to your event. We will make every effort to work with you to make any changes as stress-free and effortless as we can.
Cancellation Policy - We ask for cancellation notice at least 30 days before the first day of your specified rental period for a refund of your rental deposit minus a $50 administrative fee. If you need to cancel your order less than 30 days before the first day of your specified rental period we are unable to refund your rental deposit.
Change Policy - We are happy to work with you to make changes as required to your order. We ask that give us as much notice as possible to make these changes. If changes are made more than 30 days before your rental start date, we can change or remove any items as long as your total rental value does not drop below your 50% deposit amount. Changes made to rental items less than 30 days before the start of the rental period will be made by substitutions of equal value rental items based upon availability. If an item is removed from your order (and you choose not to substitute it) you will be charged for the full rental rate of that item. Order changes cannot be made within 14 days of your event.
Where do I pick up the rental items?
We are located in Southwest Calgary in the community of Silverado.
Can someone else pick up and return my order?
Yes, either you or someone else can pick up and return your order. If another person will be picking up and returning, they will need to know what name your order is booked under and you need to ensure the remaining balance owing on the account is paid one week prior to pick up.
Do you offer delivery?
No, unfortunately we cannot offer delivery at this time.
When should I reserve my items?
As early as you can! Early reservations are always advisable to avoid disappointment.
Can I rent items directly from you and not from the website?
Of course! Please call or email us and we will be happy to help guide you through choosing the perfect items to rent for your event.
Is there a rental minimum?
There is no minimum order amount.
Can I use wax candles in the rental items?
We do not allow real wax candles to be used in any of our rental items. We offer a full line of LED candles for your convenience, or you can supply your own. We have 2 exceptions: a) Real wax dripless taper candles may be used in our taper candle holders but the candle holders must be returned free of wax to avoid a cleaning fee of $50.00. b) Floating wax candles may be used in our cylinder vases but the vases must be returned clean and free of wax to avoid the $50.00 cleaning fee.
When do I pay for my rental items?
We collect a 50% deposit the day you book your order and the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. You may pay the final balance on your account at any point before your event, but we must receive payment one week before the start of your rental period. Full payment must be received or items cannot be picked-up. We accept payments via Credit Card.
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Where are your terms and conditions?
Click here for our terms and conditions.